Communication in the Customer Service Role Essay - 5905 Words

Assessment You should use this file to complete your Assessment. †¢ The first thing you need to do is save a copy of this document, either onto your computer or a disk †¢ Then work through your Assessment, remembering to save your work regularly †¢ When you’ve finished, print out a copy to keep for reference †¢ Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different†¦show more content†¦Different methods of communication are effective and appropriate for different situations and audiences. The methods of communication include verbal communication which is simply speaking. Written communication is also another method which involves writing emails, memos, report or letters and finally non-verbal communication which involves gestures, movement and eye contact. For the first situation I decided to present, the communication method used is verbal communication, being the most suitable one to send clear and detailed information, answer any additional questions or clarify any doubts. Verbal communication can help me to communicate key messages to my customer and it can help me to establish a rapport with them. But in this situation, in a conversation over the phone, the learner will only be able to hear me and the tone of my voice, so for a better communication, the tone of my voice has to be very confident and professional. For the second situation the communication method I’ve decided to use a combination of both verbal and written communication. If the first part of the scenario was asking me to use face-to-face communication where I had to use clear, plain language combined with appropriate body language, the second part, the email sent, will ask for me to use written language, with formal and detailed language. I would probably introduce any other details, specifications or explanations.Show MoreRelatedThe Role Of Communication Between Your Customers And Workers Affect The Outcomes And The Service Of Your Business1016 Words   |  5 PagesWhen someone mentions the word communication, one s thoughts are to turn to a newspaper, the radio, television, or another more common means of communication. One does not usually make the connection between communication and other institutions such as businesses. Good business, however, goes hand in hand with good c ommunication. 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Conjugating the French Verb Rentrer (to Return)

Essay about Investors and Social Responsibility - 2803 Words

Social responsibility is the future. Investors always have to think about the future. Many people are concerned about the environment and what will happen to the environment in the future. Socially responsible investing is getting increasingly popular. The social responsibility project will come from Canadian tire. This company has many projects to help the community and is very widespread to help many people. Canadian tire is very known in Cape Breton for helping children and even kittens. In early 2014, Canadian Tire were in news stories for taking in abandoned kittens and let them live in the store creating a bigger, more happier fan base of the company. This project will take five percent of profit and use it to be socially†¦show more content†¦Canadian Tire has also agreed to have an extra dollar option added to transactions. The extra dollar will come from cashiers asking the costumers if they would like to donate a dollar for social responsibility. This will bring in extra money for the initiative making it easier for the project to have more funds to start the renovations on houses that are in desperate need of renovations. The funds for this project will be held in a local bank with the lowest fees for month no maximize profits. The recycled wood will be used first; the other profits will be used to buy the supplies needed to finish the projects. The initiative will always accept building supplies to help with the repair costs. Bins will be out just outside the exits of the store to encourage any other donations. The more donations that go towards the initiative will benefit greatly. The less money that has to be used the better so more people can be helped. The goal for the initiative is to stretch the money as much as possible. The initiative will always be looking to fulfill the mission of the initiative. 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Describe A Person Who Has Significantly Influenced You Essay Example For Students

Describe A Person Who Has Significantly Influenced You Essay I shudder at the sight of it. Id rather see them steal that salad than throw itaway, my father bellows in consternation after witnessing the closing rituals atWendys. Pa, they do it so they can serve fresh food tomorrow, I defend the fast foodemployees actions. Despite our past four and a half years in the Land of Plenty, my father clingsto his frugality and tremendous respect for food, acquired by necessity throughout hislife in the Soviet Union. The sharp contrast between my Americanized perspectiveand old views and habits retained by my father makes such debates a commonoccurrence. Besides performing all the prescribed functions of a parental unit, myfather helps me attain objectivity in my judgments by demonstrating how culturalbackground affects our view of situations. Coming to the United States at the age of thirteen felt like falling into a roaringstream without any swimming skills. Dog paddling, panting, and swallowing gallons ofwater on the way, I learned to keep myself afl oat and gradually gained experience. Cultural adaptation was not a choiceit was a survival need. Along with comic stripsand smiles at supermarkets, my mind absorbed such elements of American culture asequal opportunity and self-confidence. The existence of programs such as English asa Second Language at my junior high school persuaded me that these concepts wereimplemented in daily life. I was thrilled that someone had toiled to ensure thatforeigners like myself had the same access to education as the other students. Thusconvinced of the tangibility of American beliefs, I began to deem them universal. On the other hand, my father, a 45-year old when we arrived, still perceivesreality in Soviet terms, with American customs being an exception to the rule. Hiscomments on the news radically differ from what my American friends have to say. When the hospitalization of the Russian President Boris Yeltsin had the worldpondering Russias future, my father inferred latent meanings from newspaper articles. I can only trust half of what they say, he would grumble. Here they say thePresident doesnt have a liver condition, which, of course, means that he does.Stemming from the paucity of integrity in the old Soviet Union, disbelief and sarcasmpermeate Papas personal philosophy. Dismissing all things immaterial as irrelevant, my father often ridicules the ideas Ihold dear, such as political correctness. Some of my activities he does not question,but admits that their value is a mystery to him. Why do you want to take literatureclasses? he asks me with genuine amazement. You can read on your own, why domore homework? Yet my enrollment in numerous math and science classes does notbaffle him, math and science being matters of substance. When I challenge the legitimacy of Papas beliefs, he rolls his eyes and says, Iam too old to change my typical Soviet mind. At first that seemingly feeble excuseinfuriated me, but then the validity of it started to register. While verbally crossingswords with my father, I realized that only four years ago, I would have sincerelysupported his every word. Further reflection upon this thought led me to be moreattentive to others point of view. Now, when engaged in a discussion, I ask myself,what causes this person to think this way? Viewing the issue from several aspects, Igain a more profound and objective insight. My father provides a point of reference,reminding me of unique circumstances that shape everyones perspective.