Communication in the Customer Service Role Essay - 5905 Words

Assessment You should use this file to complete your Assessment. †¢ The first thing you need to do is save a copy of this document, either onto your computer or a disk †¢ Then work through your Assessment, remembering to save your work regularly †¢ When you’ve finished, print out a copy to keep for reference †¢ Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different†¦show more content†¦Different methods of communication are effective and appropriate for different situations and audiences. The methods of communication include verbal communication which is simply speaking. Written communication is also another method which involves writing emails, memos, report or letters and finally non-verbal communication which involves gestures, movement and eye contact. For the first situation I decided to present, the communication method used is verbal communication, being the most suitable one to send clear and detailed information, answer any additional questions or clarify any doubts. Verbal communication can help me to communicate key messages to my customer and it can help me to establish a rapport with them. But in this situation, in a conversation over the phone, the learner will only be able to hear me and the tone of my voice, so for a better communication, the tone of my voice has to be very confident and professional. For the second situation the communication method I’ve decided to use a combination of both verbal and written communication. If the first part of the scenario was asking me to use face-to-face communication where I had to use clear, plain language combined with appropriate body language, the second part, the email sent, will ask for me to use written language, with formal and detailed language. I would probably introduce any other details, specifications or explanations.Show MoreRelatedThe Role Of Communication Between Your Customers And Workers Affect The Outcomes And The Service Of Your Business1016 Words   |  5 PagesWhen someone mentions the word communication, one s thoughts are to turn to a newspaper, the radio, television, or another more common means of communication. One does not usually make the connection between communication and other institutions such as businesses. Good business, however, goes hand in hand with good c ommunication. 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